I. GENERAL PROVISIONS
1. The online store available at the internet address www.gremari.com(hereinafter the “Online Store”) is operated by:
BEST DIAMONDS MARKOWSKI SPÓŁKA KOMANDYTOWA,
with its registered office at: ul. Michała Motoszko 28, 15-111 Białystok, Poland,
VAT ID: PL5423321091, REGON: 380786285,
entered in the Register of Entrepreneurs maintained by the District Court in Białystok, section KRS 0000963537,
e-mail: contact@gremari.com,
(hereinafter the “Seller”).
2. The provisions of these General Terms and Conditions effective at the time the order is submitted shall form an integral part of the sales contract. The Seller reserves the right to amend these General Terms and Conditions. In the event of any amendment, the new version shall be published on the Online Store website and shall become effective as of the date of its publication. For each individual sales contract, the version of the General Terms and Conditions effective at the time the Customer submits the order shall be binding.
3. The Online Store operates exclusively within the territory of the European Union. Orders may be placed and fulfilled solely for delivery addresses located within EU Member States.
The Seller does not offer and does not execute orders for delivery outside the European Union. Any order placed with a delivery address outside the EU shall be deemed invalid and may be rejected by the Seller.
II. CONDITIONS FOR CONCLUSION OF THE SALES CONTRACT
1. By submitting an order via the button labelled “Order with obligation to pay”, the Customer submits an offer to conclude a sales contract.
2. Before final submission of the order, the Customer has the right to review and correct the data entered in the order form.
3. The sales contract is concluded at the moment the Seller confirms acceptance of the order by sending an e-mail to the address provided by the Customer in the order form. The Seller reserves the right to refuse an order in justified cases (e.g. product unavailability, incorrect price, suspicion of misuse of the system).
4. The concluded contract is stored by the Seller in electronic form and is not publicly accessible. The Customer shall receive a copy of the contract (order summary) at the e-mail address provided, without undue delay after the conclusion of the contract.
III. ELECTRONIC SERVICES IN THE ONLINE STORE
1. Scope of services:
The Online Store provides the following free electronic services:
a) creation and maintenance of a customer account (registration);
b) processing and fulfilment of orders placed via the Online Store;
c) distribution of a newsletter (commercial communications based on the Customer’s consent).
2. Registration of a customer account is voluntary. The User may request deletion of the account at any time by contacting the Seller by e-mail, chat or telephone.
3. Maintaining a customer account is not a condition for placing an order. Purchases may also be made without registration.
4. The order form service consists in enabling the User to add products to the cart, enter delivery and contact details, confirm the intention to submit an offer to conclude a sales contract, modify the order until its confirmation, receive confirmation of order acceptance and track order fulfillment.
5. The User may voluntarily subscribe to the newsletter by selecting the relevant checkbox and entering an e-mail address. The newsletter contains commercial and marketing information relating to the Online Store’s offer. Subscription may be canceled at any time via the unsubscribe link or by contacting the Seller.
6. The newsletter is sent exclusively on the basis of the User’s explicit consent in accordance with Section 7(2) of Act No. 480/2004 Coll. and Article 6(1)(a) GDPR.
7. The Customer has the right to lodge complaints regarding electronic services under the conditions set out in Section VII.
8. Consent to receive the newsletter may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.
IV. PAYMENT TERMS
1. Payments are processed via Shopify Payments. The technical payment infrastructure provider is Shopify International Limited, with its registered office at 2nd Floor, 1–2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.
2. Accepted payment cards: Visa, Mastercard, American Express, Maestro, UnionPay.
Electronic payment methods: Apple Pay, Google Pay, Klarna.
Cash on delivery is not available.
V. DELIVERY TERMS
1. Products are delivered via carriers selected by the Customer. The delivery price is specified in the delivery price list and automatically added as the cost of the delivery service when selecting the delivery method at checkout.
2. The Seller shall dispatch the order within a maximum of 3 business days after payment. Wedding rings may require up to 30 calendar days, as they are always made on order. All rose gold products require a minimum of 7 business days plus transport time.
3. The Customer is obliged to accept delivery. Failure to accept delivery for reasons attributable to the Customer entitles the Seller to claim compensation for incurred costs.
VI. WITHDRAWAL FROM THE CONTRACT
1. At Gremari, we offer the consumer the right to withdraw from the purchase contract within 100 days from the date of receipt of the goods.
2. The withdrawal from the contract may be made in any clear and unambiguous form – in writing to the seller’s registered address, electronically to the email address contact@gremari.com, via the chat available on the website, or through the contact form. For the customer’s convenience, a sample withdrawal form is available (https://gremari.com/pages/downloads), although its use is not mandatory. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the expiry of the period.
3. If multiple products were purchased in a single order, the customer may withdraw from the contract either with respect to the entire order or only in relation to individual products. Withdrawal from the purchase of products that form a set or a complete package is only possible as a whole (for example jewelry set, a set of 2 wedding rings, a pair of earrings).
4. By effectively withdrawing from the purchase contract, the contract is considered null and void from the outset. The customer is obliged to return the goods to the seller without undue delay, no later than 14 days from the date of notification of withdrawal. The costs of returning the goods are borne by the seller. Goods must be returned using the return label provided by the seller. The customer is required to properly secure the goods, stick a return-label on the package and deliver it to the nearest pick-up point of the company appointed by the seller.
5. The seller has the right to withhold the refund until the returned goods have been received or until the customer provides proof of dispatch of the goods, whichever occurs first.
6. After receiving the returned goods, the seller will refund the customer the amount paid, including the price of the goods and standard delivery costs, using the same payment method that was used for the original transaction, via Shopify Payments, no later than 14 calendar days from the date of receipt of the returned shipment. In the event of withdrawal from the contract, the seller refunds delivery costs only up to the amount of the cheapest delivery option offered.
7. If the returned goods show signs of use exceeding what is necessary to become familiar with their nature and functionality, the seller is entitled to reduce the refunded amount by a value corresponding to the wear or damage of the product.
8. If the withdrawal occurs after the expiry of the above-mentioned period, the seller is entitled to send the goods back to the customer at the customer’s expense.
9. The right to withdraw from the contract does not apply if the subject of the contract are goods modified according to the customer’s individual requirements or goods made to measure for the customer’s personal needs (e.g. engraved products, rings with altered sizes, or wedding rings, which are always custom-made on order).
VII. COMPLAINTS
1. The Seller is liable to the Customer for ensuring that the delivered product complies with the purchase agreement.
2. A Customer who is a consumer has the right to exercise their rights arising from defective performance (to make a complaint) within two years from taking delivery of the goods. If a defect becomes apparent within the first twelve months, it is presumed that the goods were defective at the time of delivery, unless the Seller proves otherwise.
3. The Seller shall settle the complaint without undue delay, no later than 30 days from its submission. Failure to respond within this time limit shall be deemed acceptance of the complaint.
4. A product is considered to be in conformity with the contract if:
a) it corresponds to the description, type, quantity, quality, and functionality stated by the Seller;
b) it is suitable for the specific purpose for which the Seller was informed and which the Seller accepted;
c) it includes all accessories and instructions agreed in the contract or required by law.
5. Unless the Customer is expressly informed of differing characteristics of the product and agrees to them, the Seller is further liable for ensuring that:
a) the product is suitable for the usual purpose of goods of that type, taking into account legal regulations, technical standards, and customary practices;
b) the quality, durability, functionality, and safety correspond to the reasonable expectations of the consumer;
c) the product is delivered including packaging and instructions that the Customer may reasonably expect;
d) the product corresponds to a sample or model, if such was presented prior to the conclusion of the contract.
6. The right to make a complaint does not arise if the non-conformity is the result of circumstances on the Customer’s side—particularly improper use, maintenance, mechanical damage, or use contrary to the intended purpose. Natural wear and tear caused by normal use is also not considered a defect, for example:
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Rhodium plating of jewelry (including white gold) may gradually wear off with use;
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Silver and gold naturally oxidize over time (they darken and lose shine);
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Matte, diamond-cut, sandblasted, or satin-finished gold jewelry may gradually become smoother;
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The outer layer of silver, gold, and copper jewelry naturally wears with use.
7. The Customer is not entitled to make a complaint if:
a) they were expressly informed of the specific characteristic prior to concluding the contract and agreed to it (e.g., through a discount);
b) the defect arose as a result of the Customer’s actions, such as improper use, storage, overloading, or interference with the product;
c) the product was used under unsuitable conditions or contrary to the Seller’s or manufacturer’s instructions (recommendations are included with each product).
d) the defect arose as a result of external events for which the Seller is not responsible.
8. The Customer should inform the Seller without undue delay after discovering the non-conformity and specify its nature and manifestation. Failure to do so may result in the loss of the right to make a complaint.
9. Complaints may be submitted in any form— in writing to the Seller’s registered office address, by email at contact@gremari.com or via chat. To expedite the handling of the complaint, the Customer is advised to provide:
a) details of the complained-about goods and the date the defect was discovered;
b) the requested method of remedy or other solution;
c) the Customer’s contact details.
10. If it is necessary to return the goods to the Seller for assessment of the complaint, the Seller shall bear the transportation costs. The Customer should enclose proof of purchase (e.g., a bank transfer confirmation) and a complaint form or written description of the defect. The Customer is responsible for proper packaging of the goods to prevent damage during transport.
11. The Seller does not accept cash-on-delivery shipments. Returned goods must be sent using the return label provided by the Seller. The Customer is obliged to properly secure the goods, deliver them to the nearest pick-up point of the company selected by the Seller (DPD/DHL), and provide the return code assigned by the Seller.
12. The Seller shall confirm receipt of the complaint (including its content, date, and the Customer’s contact details) by email to the address provided in the order.
13. If the complaint is accepted, the Customer is entitled to repair or replacement of the product. If this is not possible, the Customer is entitled to a reasonable discount or to withdraw from the contract if the defect is substantial.
13. The Seller shall issue a statement on the complaint within 30 days of its receipt. If this does not occur, the Customer becomes entitled to withdraw from the contract or request a reasonable reduction in price.
14. A Customer who purchased the product in connection with their business activity (i.e., is not a consumer) is entitled to make a complaint in accordance with applicable legal regulations. The Seller’s liability for defects toward such Customers is limited solely to remedying the defect or replacing the product with a defect-free one, at the Seller’s discretion. The Seller is obliged to do so without undue delay. The Seller is also entitled to withdraw from the contract and refund the paid amount. In all other respects, the Seller’s liability for defects toward entrepreneurs is excluded.
15. In the event of a successful complaint, the Seller shall refund the Customer within 14 calendar days the paid amount, including the price of the goods, standard delivery costs, and the costs of returning the goods, using the same payment method as originally used, via the Shopify Payments service.
VIII. ADDITIONAL SERVICE – RING RESIZING
1. The Gremari online store offers its customers an additional service of a one-time free size adjustment of selected rings by up to three sizes up or down, within 100 days from the date of delivery of the goods.
2. Rings that can be resized have this information stated on the product page. If this information is not provided, it means that resizing is not possible.
3. Any further ring size adjustment is an additional service subject to a separate fee and priced individually.
4. A size adjustment of more than three sizes up or down is also an additional paid service and is priced individually.
5. Resizing of wedding rings, regardless of the number of sizes, is a paid service and is priced individually.
6. To use the one-time free ring resizing service or to obtain a price quotation for resizing by more than three sizes or for resizing wedding rings, the Customer must notify customer service by email, chat, or telephone.
7. Shipments are sent via approved carrier companies, using the labels provided by the Seller. The Customer is obliged to properly secure the goods, stick the provided label on the parcel and deliver it to the nearest DPD/DHL pick-up point.
8. A ring resizing form or a manually prepared document containing the same required information must be enclosed with the package containing the ring or wedding rings intended for resizing. A sample ring resizing form is available here: https://gremari.com/pages/downloads
IX. PERSONAL DATA PROTECTION
1. The Seller is the controller of personal data processed in connection with the performance of these Terms and Conditions. Personal data are processed for the purposes, to the extent, and on the basis of the principles set out in the Personal Data Protection Policy (Privacy Policy): https://gremari.com/pages/privacy-policy-gremari
2. Providing personal data is voluntary.
3. Every person whose personal data are processed by the Seller has the right to access their data, to have them corrected, updated, or permanently deleted, in accordance with Regulation (EU) 2016/679 (GDPR).
X. FINAL PROVISIONS
1. All legal relationships arising from or in connection with the use of the Online Store, the conclusion and performance of sales contracts, and these Terms and Conditions shall be governed by and construed in accordance with:
a) the laws of the Republic of Poland, and
b) applicable provisions of European Union law, in particular EU consumer protection legislation.
This choice of law shall not deprive the Consumer of the protection afforded by mandatory provisions of EU law applicable in the Consumer’s country of habitual residence.
2. Any disputes arising out of or in connection with the sales contract, its performance or these Terms and Conditions shall be subject to the jurisdiction of the competent common courts of the Republic of Poland.
This provision shall not affect the Consumer’s right to bring proceedings before the courts of the EU Member State in which the Consumer is domiciled, in accordance with applicable European Union law.
3. Consumers have the right to use out-of-court dispute resolution mechanisms available under European Union law, including alternative dispute resolution (ADR) and online dispute resolution (ODR) systems designated by EU consumer protection authorities.
The Seller respects and complies with decisions and procedures of competent EU consumer protection bodies acting within their statutory powers.
These Terms and Conditions enter into force on 01.01.2026